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Buying a camera is a big decision, so why not go with a name that has been around for over 20 years?  Hopefully these FAQs will help you in your decision making process, but should you have more questions, feel free to contact our customer service department or simply email us at customerservice@scubashoppro.com.  Again thank you for stopping by and don't forget to sign up for your chance to win in this months drawing!
How do I know what camera to buy?
Imagine being able to capture the amazing images you see during your underwater diving excursions, and being able to share your wonderful memories forever. Many divers want to have this ability, but if you have never taken underwater photos, buying a camera and learning how to use it can be quite intimidating. Below are a few tips to help you choose a camera that will best suit your needs.
 
What Type of Camera to Buy
 
Underwater Digital Cameras:  With a digital camera you have the ability to see your pictures immediately after you take them, keep the pictures you like, delete those you don't, and the photos are in digital form so you can e-mail them to your friends and family, burn them to photo CD's, and edit them with computer programs. While a digital camera may be slightly more expensive in the sort run, you will never have to pay for film or processing. Our Bonica underwater Snapper-XP is easy to use and the underwater housing is easy to grip.  Believe me, sometimes those beautiful underwater creatures can take you by surprise, and the last thing you want to do is loose grip of your camera at just the perfect moment!
 
Underwater Digital Video Cameras:  While video may require a little extra money, capturing quality scenes on videotape is relatively easy. You can bring the beauty of the underwater world to life above water.  Our Bonica Underwater Snapper-DV works just like your video camera at home, only it will have a wet suit for the dive as well.  And if you're so inclined to take your videography to the next level, you should check out our Underwater Video Camera Accessories
 
Waterproof Digital Cameras and Waterproof Video Camera:  Is it an active lifestyle you so enjoy and want to be able to finally record some of it without the worry of your camera getting wet? Or maybe you're just tired of trying to keep your camera dry everytime the parade gets rained on or the kids are using their new umbrella and you would love to video tape it, if only you had a waterproof camera.  Our Snapper-XP in a snpper suit is a digital camera in a rain coat and can actually be submerged in the case you want to take a photo while on your snorkeling vacation, or just want to get a cool shot of your kids underwater in the pool.  Our Snapper-DV sport also wears a rain coat and it perfect in any wet situation.  Also rated up to 10 feet, so it is perfect for pools or snorkeling as well.
 
Regular photography vs. underwater photography
The main difference between shooting above water and below is light travels differently through air than water. Air is transparent, allowing light to travel in a straight line to and from the subject, while water is opaque and full of dense particles, so light is bent, scattered, reflected, and absorbed. Taking quality underwater photos will require having the necessary equipment, knowing a few basic rules, and, as always, practice.
 
Underwater photography is usually divided into four categories: general, macro or close-up, fish portraits, and wide angle. Make sure that you buy gear that will help you take photographs in your particular area of interest. This includes lenses, light sources, etc.
A Strobe is Highly Suggested! Because the first colors you loose at depth are the warm colors, red, orange, and yellow, you will need an artificial light source (a strobe) to capture bright, colorful photographs.
Also, if you are going deep enough into the water to use the strobe, your natural tones and colors will start to turn blue.  To lessen this effect we recommend using the filters for your camera.
What is your shipping policy?
Your underwater photography equipment will be sent through a trackable and insurable company.  Mostly our shipping is done through UPS, and some is done through FEDEX ground.
The shipping usually takes 5-7 days after it leaves our manufacturer.  Sometimes the item purchased is available immediately and sometimes we are waiting on production.  Please be patient.  With order processing, your order should arrive to you in 10-14 days after being ordered. We will contact  you with any updated information if this is not possible.  If you need your order in a more timely fashion, a 2-day or overnight service is always available for an extra charge.  Some of our products are local and some are shipped from our Washington or Canada locations so express shipping costs can vary.  Please email customerservice@scubashoppro.com with any questions or shipping quotes.  Make sure to give your shipping information and the products in question for an accurate estimate.
 
Our shopping cart has the shipping calculate your costs when you check out so you will have no surprizes.  The shipping costs are based on your postal code and the weight.
 
All shipping costs are based on US continential costs, but international shipping is also available at an extra charge.
 
Do not hesitate to contace customer service for any additional questions you may have on shipping.
How can I reach customer service?
Customer Service
 
Thank you for shopping at ScubaShopPro.com! We truly appreciate your patronage and will go out of our way to ensure that your online shopping experience is secure, reliable and enjoyable. Please feel free to contact us at with any of your needs at:
 
customerservice@scubashoppro.com
sales@scubashoppro.com
productinformation@scubashoppro.com
or at 515-971-2131 during our normal business ours of M-F 8.30-4.30 Central Standard Time
 
Address:
Scuba Shop Pro
c/o Fortune Unlimited
1104 N. Harvey Street
Grimes, Iowa 50111
What is your return policy?
Return or Exchange Policy
 
At Scuba Shop Pro, we stand behind the quality of our products. If a product fails to meet your expectations, simply return it UNUSED within 30 days of purchase and we will refund, replace or exchange it for you.
 
Be sure to include a copy of your email confirmation receipt with your shipment. For your protection, consider using UPS, FedEx or Insured US Parcel Post for shipment. We do not recommend that you send parcels uninsured.
 
Wrap all packages securely and send to:
Bonica Dive Department
435 Martin Street Ste., #3190
Blaine, WA 98230
 
 
Damaged Items
 
If your order arrives damaged in any way, please save all packing materials and call us immediately.  We must be notified within 7 business days of receipt. We are not responsible for items reported beyond this time frame. We will do everything within reason to make our customers happy and will go out of our way to assist you in a prompt and efficient manner.
 
If you are experiencing any problems with your Bonica camera or accessory, please first review the Trouble Shooting Guide located in the product instruction manual.
 
If you are unable to trouble shoot the problem, please call Bonica manufacturer to obtain a return authorization number. Once you have a return authorization number, ship the camera and underwater housing, freight prepaid, to the address provided to you when you call the manufacturer. Please remember to insure your shipment in the event of loss or damage during transit. Include the following materials with your shipment:
 
1. Letter describing what you feel is not functioning properly. It may also be helpful if you include a sample photo print or electronic image, but please understand that Bonica can not be liable for any lost or damaged photos/images that you send.
 
2. Your return address (No PO Box) and daytime phone number. Please also mark the outside of the shipping carton with your return address.
 
3. A copy of your original purchase receipt.
 
Please allow about 2 to 3 weeks turnaround time for processing and repairs. Let Bonica know if you require any rush service and they pledge to do their best to accommodate your needs. After service is complete, Bonica will return your product via UPS Ground shipping service.
 
You will be notified in advance of any repair charges for the service being performed that is not covered under warranty. Please refer to your product instruction manual for more information about Bonica product Limited Warranty.
Why is Fortune Unlimited billing me?
Scuba Shop Pro is a subsidiary of Fortune Unlimited.  To clear up any confusion be prepared to see that name on your statement and when you pay for what is in your shopping cart.  As always, any questions can also be directed to our customer service department.
What form of payment do you take?
ScubaShopPro.com can take any form of credit card, paypal or checks.  Payment with credit cards is more convenient for you and faster of course due to the funds being immediately available and your item can ship within 3 days from our manufacturer.
 
If you are paying buy personal check, you will have to place your order through our email page at orders@scubashoppro.com instead of the website.  You need to give us contact information and Item name and total dollar value for the order you want to place.  Our sales department will then call you to confirm the order details, you will send your check and we will ship the items purchased after the funds have cleared your bank.